Privacy Policy

Last updated: 4 March 2026

Who We Are

This website, contact-sky.co.uk, is operated by Digital Chicken. We provide an independent call connection service. We are not affiliated with Sky UK Limited.

For questions about this privacy policy, please refer to our Terms & Conditions page.

What Data We Collect

We collect minimal data when you visit our website:

• Website analytics: If you accept cookies, we use Google Analytics (GA4) to collect anonymised data about how you use our site, including pages visited, time on site and referral source. This data cannot identify you personally.
• Call data: When you call our 0844 number, your call is routed through our telephony provider. We do not record calls. Basic call data (duration, time) may be retained by our telephony provider for billing purposes.

How We Use Your Data

• To understand how visitors use our website and improve our content
• To process calls through our connection service
• To comply with legal and regulatory obligations

Cookies

We use the following cookies:

• cookie-consent - Stores your cookie preference (accepted or rejected). This is a strictly necessary cookie and does not require consent.
• Google Analytics (_ga, _ga_*) - Used to analyse website traffic. These are only set if you click "Accept" on our cookie banner. They expire after 2 years.

You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

Legal Basis for Processing

We process data on the following legal bases under UK GDPR:

• Consent: For analytics cookies (you can accept or reject these)
• Legitimate interests: For operating our call connection service
• Legal obligation: Where we are required to retain data by law

Data Sharing

We do not sell your data. We share data only with:

• Google Analytics: Anonymised website usage data (if you accept cookies)
• Our telephony provider: Call routing data necessary to provide the connection service

Data Retention

Analytics data is retained for 14 months. Call routing data is retained by our telephony provider in accordance with their data retention policies.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Object to processing of your personal data
• Lodge a complaint with the Information Commissioner's Office (ICO)

Contact Us

For privacy-related enquiries, please refer to our Terms & Conditions page.

You can also contact the ICO at ico.org.uk if you have concerns about how your data is handled.