Moving Home with Sky

How to Move Sky to Your New Home

Moving home does not mean you have to cancel Sky. You can transfer your existing TV, broadband and phone services to your new address. Here is what you need to do:

• Call Sky at least 2 weeks before your move — the earlier the better to ensure availability
• Have your new address ready — including the postcode so Sky can check service availability
• Confirm your move date — Sky will arrange the transfer around your schedule
• Book an engineer if needed — for satellite dish installation or broadband activation

What to Take With You

When you move, take the following Sky equipment with you:

• Your Sky Q box (or Sky Glass if applicable)
• Your Sky broadband router
• All remote controls and power cables
• Any Sky Booster or Wi-Fi extender devices

Leave the satellite dish at your old property — it is fitted to the building and Sky will install a new one at your new address if required.

Sky Broadband at Your New Address

Broadband availability varies by location. When you call Sky to arrange your move, they will check:

• Whether fibre broadband (Superfast or Ultrafast) is available at your new address
• The estimated broadband speeds you can expect
• Whether your current package can be matched at the new property
• The expected activation date for your new broadband connection

There may be a short gap between disconnection at your old address and activation at your new one. Sky will try to minimise any downtime.

Sky TV at Your New Address

Your Sky TV subscription will continue at your new address. Depending on your new property, Sky may need to:

• Install a new satellite dish (if one is not already fitted)
• Realign an existing dish to the correct satellite position
• Run new cabling from the dish to your Sky box location

An engineer visit is usually required and can be booked when you call to arrange your move.

Moving Home Costs

Sky may charge a moving home fee to cover the cost of the engineer visit and any installation work. The exact fee depends on the work required at your new property. Costs typically cover:

• Satellite dish installation (if needed)
• Broadband line activation
• Engineer labour and travel

Sky occasionally runs promotions offering free or reduced-cost home moves, so it is worth asking when you call.

Other Sky Support

• Sky TV support — help with channels, recordings and your Sky box
• Sky Broadband support — help with internet speed and Wi-Fi
• Sky engineers — information about engineer visits and installations
• Cancel Sky — if you need to cancel instead of moving