Cancel Sky — Sky Cancellation Number

How to Cancel Sky

Cancelling your Sky subscription must be done by phone — Sky does not currently offer an online cancellation option. When you call, you will be put through to Sky's retention team who will process your cancellation request.

Before calling, make sure you have the following ready:

• Your Sky account number (found on your bill or in the My Sky app)
• The name and date of birth of the account holder
• Your reason for cancelling (you may be offered a deal to stay)

Sky Cancellation Notice Period

Sky requires 31 days' notice to cancel your subscription. During your notice period:

• Your Sky services will continue to work as normal
• You will receive one final bill covering the notice period
• Your account will be closed at the end of the 31 days

If you are within a minimum term contract (usually 18 months), early termination charges will apply. These are calculated as the remaining monthly payments left on your contract.

Cooling Off Period

If you signed up to Sky within the last 14 days, you have the right to cancel under the Consumer Contracts Regulations 2013. During this cooling off period:

• No early termination fees apply
• You may need to pay for services already used
• Any installation charges may still apply if an engineer has visited

Returning Sky Equipment

When you cancel, you must return your Sky equipment within 31 days. This includes:

• Sky Q box or Sky Glass (if applicable)
• Sky broadband router
• Any Sky Booster devices
• Remote controls and power cables

Sky will send you a prepaid returns label. Pack the equipment securely and drop it at your nearest collection point. If you do not return the equipment, Sky may charge you for it.

What Happens to Your Sky Email?

If you have a Sky Yahoo email address (@sky.com), it will remain active after you cancel your TV subscription. However, Sky may change the terms of free email accounts, so it is worth backing up important emails before cancelling.

Thinking About Cancelling? Consider These Options

Before cancelling, you may want to consider alternatives:

• Downgrade your package — reduce your monthly bill by removing channels you don't watch
• Negotiate a better deal — Sky's retention team often offer discounts to keep you as a customer
• Pause your subscription — if you're going away, Sky may be able to pause your account temporarily

Call us and we'll connect you to Sky's team who can discuss all your options.

Other Sky Support

If you're not looking to cancel but need help with other Sky services, visit our dedicated pages:

• Sky TV support — help with channels, recordings and your Sky box
• Sky Broadband support — help with internet speed, Wi-Fi and router issues
• Sky billing — help with your bill, payments and refunds
• Sky complaints — how to raise a formal complaint