Sky Mobile Support
Sky Mobile is a mobile network that runs on the O2 network, offering flexible data plans with no annual price increases for the length of your contract. Whether you need help with your SIM, data plan, phone upgrade or account settings, our connection service can put you through to Sky Mobile's support team.
Common Sky Mobile Queries
- Data usage and Roll — checking your data balance and rolled data
- SIM activation — activating a new SIM or eSIM
- Phone upgrades — using Sky Swap to get a new phone
- Number transfer (PAC code) — keeping your number when joining Sky Mobile
- Roaming — using your phone abroad and roaming charges
- Lost or stolen phone — reporting a missing device and blocking your SIM
- Network issues — poor signal, no service or connection problems
- Billing queries — understanding your Sky Mobile bill
Sky Mobile Plans
Sky Mobile offers SIM-only and phone contract plans:
- SIM Only — keep your current phone and choose a flexible data plan from 1GB to unlimited data
- Phone + SIM — get a new phone with a monthly data plan. Pay for the phone and data separately for flexibility
- Sky Mobile Watch — a smartwatch plan that lets you use your mobile number on a compatible smartwatch
Sky Mobile Data Roll
One of Sky Mobile's standout features is Roll, which automatically saves your unused data each month:
- Unused data rolls over and is stored for up to 3 years
- You can use rolled data whenever you need more than your monthly allowance
- Share rolled data with other Sky Mobile users in your household
- Adjust your monthly data plan up or down each month with no penalty
Switching to Sky Mobile
If you are thinking about switching to Sky Mobile, here is what you need to know:
- Keep your number — text PAC to 65075 from your current phone to get your PAC code, then give it to Sky Mobile
- Network coverage — Sky Mobile uses the O2 network, so check O2 coverage in your area
- Sky TV customers save — existing Sky TV customers can get Sky Mobile at a discounted rate
- No price increases — Sky Mobile guarantees no annual price rises during your contract
Lost or Stolen Phone
If your Sky Mobile phone has been lost or stolen, call immediately to:
- Block your SIM card to prevent unauthorised use
- Report the loss or theft for insurance purposes
- Order a replacement SIM card
- Find out about making an insurance claim if you have Sky Mobile cover
Other Sky Support