Sky Broadband Support
Sky Broadband provides internet services to millions of homes across the UK, from standard broadband to ultrafast fibre connections. Whether you're having trouble with your connection speed, Wi-Fi coverage or need help setting up your router, our connection service can put you through to Sky's broadband support team.
Common Sky Broadband Queries
- No internet connection - Complete loss of broadband service
- Slow speeds - Broadband running slower than expected
- Wi-Fi problems - Weak signal, dropouts or devices not connecting
- Router setup - Setting up your Sky router for the first time
- Sky Broadband Boost - Wi-Fi guarantee and broadband buddy support
- Moving home - Transferring your broadband to a new address
- Upgrading - Moving to a faster broadband package
- Usage and limits - Understanding your broadband usage
Sky Broadband Packages
- Sky Broadband Essential - Standard ADSL broadband with average speeds of 11Mbps. Suitable for light browsing and email.
- Sky Broadband Superfast - Fibre broadband with average speeds of 59Mbps. Great for streaming and working from home.
- Sky Broadband Ultrafast - The fastest option with average speeds of 145Mbps. Ideal for busy households with multiple devices.
Sky Talk Services
Sky Talk provides landline telephone services alongside your broadband connection. Packages include:
- Sky Talk - Pay-as-you-go calls with competitive per-minute rates
- Sky Talk Anytime - Unlimited calls to UK landlines and mobiles
- Sky Talk International - Competitive rates for international calls
- Call features - Caller display, voicemail, call divert and more
Troubleshooting Your Broadband
Before calling, try these quick fixes:
- Restart your Sky router by switching it off, waiting 30 seconds, then switching back on
- Check the broadband light on your router - it should be solid white or green
- Try connecting with an ethernet cable to rule out Wi-Fi issues
- Check for outages in your area on the Sky service status page
- Make sure your phone line has a microfilter on every socket
If these steps don't help, call us and we'll connect you to Sky's technical support team for further assistance.
Need Help With Sky TV?
For issues with your Sky Q box, channels, Sky Go or remote control, visit our Sky TV support page for troubleshooting tips and contact information.