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We have some wonderful news to share with all Sky Broadband customers! Starting in 2016, Sky Broadband Shield will be automatically switched on the moment a new customer activates their service. This positive change means that from the very first moment you go online, your family will be protected from inappropriate content without you needing to take any extra steps.
This "Default On" approach is designed to ensure a safer internet experience for millions of homes across the UK. By making these protective filters active right from the start, we are helping families create a secure digital environment for their children. While the exact timing for the full rollout will be confirmed next year, the commitment to keeping families safe is already in motion.
This initiative builds on a successful trial earlier this year, where a "Default On" approach for some customers led to much higher engagement and usage of Sky Broadband Shield. The industry has been working hard to make the internet safer for children, and this update represents a fantastic step forward in that shared goal. It ensures that the excellent filtering systems available are used by everyone who needs them.
Additionally, Sky has been reaching out to existing customers who joined before these filters were available. Since January, emails have been sent to these customers to explain the options and help them get set up with these important safety features. This proactive outreach ensures that no family is left behind when it comes to online safety.
We believe this move will mean much greater use of home filters and provide peace of mind for parents everywhere. It is a great example of how technology can be used to look after our loved ones while they explore the wonderful world of the internet.
If you have any questions about your broadband settings or need help finding the right support for your family, our friendly team is here to assist you. Simply call us on 0844 448 1671 for guidance and signposting to the services you need. Calls cost 7p per minute plus your phone company's access charge.
Published: 2026-03-20
2026-03-20
2026-03-20
2026-03-20