Need to speak to Sky about this? Call our connection service.
0844 448 1671Calls cost 7p per minute plus your phone company's access charge.
Service hours: Monday to Sunday, 8am - 11pm
We are delighted to share a wonderful update regarding Sky Broadband Shield. Back in January, Sky announced a fantastic initiative to roll out this protective service to all customers who had not yet made a choice about activation. Today, we are thrilled to confirm that this process has been successfully completed!
The response from the community has been overwhelmingly positive. We are pleased to report that around 70% of the customers who were part of this rollout have chosen to keep Sky Broadband Shield active. This is a fantastic testament to the value families place on online safety. The majority of these users are enjoying the full suite of features, including essential parental controls alongside robust malware and phishing protection.
Furthermore, the transition was incredibly smooth and user-friendly, just as promised. In fact, the process was so straightforward that there were only 27 incoming calls from customers seeking assistance. This highlights how easy it is for everyone to get set up and start enjoying a safer internet experience immediately.
Sky Broadband Shield is a brilliant, free, and award-winning tool designed to give everyone the ability to enjoy the internet in a secure environment. A standout feature is the flexible watershed function, which allows families to protect children from unsuitable content while retaining the freedom to pick and choose specific categories to filter and decide exactly when these filters apply during the day.
This initiative was central to the approach taken when internet service providers were challenged to enhance protection for children and families online. By making the default position 'on' while ensuring it remains easy to adjust or decline at any time, Sky has empowered customers to take an active interest in their online safety. The result is a community where 70% of users have embraced these tools to create a safer digital home for their loved ones.
If you have any questions about your broadband settings or would like to discuss how you can make the most of these safety features, our friendly team is here to help. For expert guidance and support, please call us today on 0844 448 1671. Calls cost 7p per minute plus your phone company's access charge.
Published: 2026-03-21
2026-03-20
2026-03-20
2026-03-20